July 9, 2010 Investigating Workplace Complaints

In this installment, we discuss three types of workplace complaints: legal violations, policy violations, and morale issues. Our guest for this installment is Mary Schaefer, President of Artemis Path; she specializes in "solving sticky employee situations". We talk about different types of workplace complaints using Mary's real-life examples. She gives some tips on how to avoid workplace complaints, and provides practical suggestions on investigation and follow-up.